Terms and Conditions

Credit Cards & Other Payments:

We accept the following credit cards: American Express, Visa and MasterCard. We also offer GE Finance, 90 days same as cash on approval of credit. Occasionally we offer special financing - no payments up to 12 months - this will be "special offer" only. All items purchased through this site must be paid in full prior to the shipment of goods. Purchase orders will not be accepted.

Cashier's checks will be accepted. However, a 10 day clearance will be required from the date the check is received before the merchandise will be shipped.

We stand 100% behind every item we sell. Items of a handmade nature (i.e.: items made of fabric) can vary in color, size, design, etc. This is not only normal, but expected in a handmade product and will not be considered mistakes or flaws. Except for custom made products, if for any reason, you are not completely happy with your purchase, you may exchange, credit or refund the purchase price for every item, providing such returns meet the following criteria:

• A credit or refund will only be issued if the product is returned and received by us in the original packaging, in saleable condition, no later than 15 days after the date of purchase.

• Returned goods must be supported by a purchase receipt or gift receipt.

• Credits and Refunds will not include cost (if any) charged for original shipping.

• Credits and Refunds will not be applicable for special offers, clearance or final sale items, personalized, dated or annual editions.

• If items are damaged in the shipping process, notify Drapes and More Interiors immediately upon receipt of the delivery. Customer must keep all packaging materials as well as the damaged item itself. We will then contact the carrier to start the claim process. The carrier will then visit the customer to inspect and take away the damaged item and its associated packaging. We reserve the right to replace the damaged item, or issue a full refund to the insured value, at our discretion.

• If purchases were made by a credit card, credits will only be made to the card number on which the original purchase was made. All refunds will be made in US Dollars (US$). We are not responsible for fluctuations in currency exchange rates between the date of purchase and date of refund.

• Items to be returned to us, at the customer's own expense, must be sent by UPS or US Postal Service and must be insured for the purchase price. Ship to:
  • Drapes & More Interiors
    1305A Cleveland Ave.
    Santa Rosa, CA 95401
    USA

Customs & Import Duties Information:

Some countries subject customers to import duties and taxes which are levied once the package reaches your country. Additional charges for customs clearance must be borne by our customers; we have no control over these charges and cannot predict what they may be. As customs policies vary widely from country to country, you should contact your local customs office for current customs information. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Privacy Policy:

Your privacy is of great concern to us. We do not sell or share information about you or your account. Your personal information, including your name, address, telephone number, credit card information, buying habits, etc. will never be discussed outside of our business relationship. Any information we gather will be used to make our business relationship work smoothly.

General Delivery Information:

We will do our best to ensure that your in-stock purchase arrives within 7 - 10 business days after the order is placed, pending product availability. Custom products will take longer depending upon the product purchased. Delivery charges are determined based upon the order's total weight per address. We will call you if any items will not be shipped with the initial order. Items sent to you direct from the manufacturer might take longer to arrive.

Unfortunately, once the materials for a custom made product have been placed into production (draperies, valances, blinds of every kind, roman shades, etc.) the order cannot be cancelled. To insure that all measurements and product expectations are met, prior to placing your order we will thoroughly discuss with you all of the details of your purchase. Custom items include: Draperies, sheers, bedspreads, blinds or shades. Delivery of these items will vary, but can take up to approximately 3 - 8 weeks due to manufacturing time requirements.

Merchandise Availability:

Some of our merchandise may be limited. If an item is not available we will contact you via phone, mail or E-mail to advise you of the expected ship date. You will not be charged for the item until it ships. Items represented as "one of a kind or while supplies last" may no longer be available. We will advise you within 72 hours of your order if any of your selections can no longer be ordered.

Shipping:

Due to the different sizes, weights, etc of the merchandise shown on our site we do not estimate shipping amounts. Before shipping any item, we will notify you of the shipping costs. We will not ship floor clocks outside the continental United States due to their excessive weight and fragility.